Version dated 12 September 2026
1. Service provider and scope
These terms govern the services offered under the O’Verte eco-friendly dry-cleaning brand by O’Verte SA, a public limited company entered in the Commercial Register of the Canton of Vaud, with registered office in Lutry, UID CHE-271.521.058, hereinafter “O’Verte”.
Registered establishment and address: Route de la Petite-Corniche 1, 1095 Lutry, Switzerland.
Website: https://overte.ch — Email: info@overte.ch — Telephone: 021 791 33 33.
They apply to cleaning and ironing of clothing and household linen, cleaning of sneakers, rugs and curtains, care of leather and suede, and sewing and alteration work accepted by O’Verte.
Items are dropped off and collected at the premises. Collection, delivery and home services are not included in these services.
The terms are made available before the contract is concluded. Specific agreements made with the customer take precedence over these terms. The applicable version is the version accepted when the order is placed; subsequent amendments apply to new contracts.
2. Acceptance of items and agreement on the service
The service is agreed when the items are accepted by O’Verte. An enquiry or quotation request does not by itself constitute a binding order.
The deposit receipt identifies the items accepted and, depending on the service, the agreed price or the method used to calculate it. The customer is invited to check this information and report any errors as soon as they are noticed.
If examination reveals a difficulty, a particular risk or additional work, O’Verte contacts the customer before carrying out the relevant service. Any additional charge or material change requires the customer’s agreement. Without agreement, the relevant service may be refused before execution and the item returned.
3. Information to be provided at drop-off
The customer must report stains and their known origin, previous treatments, existing damage and any special characteristics of the item. Any exceptional value or essential deadline must be disclosed before the service is accepted.
The customer empties pockets and removes personal belongings and removable accessories that are not intended to be treated. An omission does not release O’Verte from its duty of care.
O’Verte takes available care instructions into account. If a care label is missing or contradictory, or if there is serious doubt about compatibility with the treatment, O’Verte informs the customer of the identified risks and seeks the customer’s agreement before carrying out a treatment involving a particular risk; O’Verte may also refuse the item.
4. Treatment and characteristics of materials
O’Verte performs the agreed services with the required professional care. Complete removal of all stains or odours and restoration to an as-new condition are not guaranteed unless expressly agreed.
Pre-existing defects or ageing effects may become apparent during cleaning, including weakened fibres, colour instability, deterioration of adhesives, coatings or trimmings. Their appearance alone does not determine liability; the cause of the damage and the treatment conditions must be examined.
For sneakers, the condition of soles, bonding, dyes and assemblies is taken into account. Cleaning does not include repair or restoration unless separately agreed.
For leather and suede, changes in colour, feel or appearance may occur. Identified particular risks are explained before treatment; acceptance of such risks does not exempt O’Verte from liability for improper performance.
For rugs and curtains, treatment depends on composition, dimensions and condition. A price per square metre or other calculation unit is specified where applicable. Removal and rehanging of curtains are not included unless expressly agreed.
5. Sewing and alterations
The nature of the work, expected dimensions or adjustments and the price are agreed before performance. A fitting or confirmation of measurements may be requested.
A change requested after approval may be subject to a new quotation. Correction of a defect attributable to O’Verte is handled in accordance with the applicable rights and is not treated as a new billable request merely because the work has already been performed.
6. Prices and payment
Prices are stated in Swiss francs and include VAT where applicable. Any surcharges and the method used to calculate them are communicated before they are incurred. The price agreed at drop-off applies to the accepted service, subject to any additional amount subsequently accepted by the customer.
Unless O’Verte expressly agrees otherwise, payment is due when the items are dropped off.
O’Verte may exceptionally allow a customer to pay all or part of the service upon collection. This facility is granted on a case-by-case basis and does not create an acquired right for the customer, including for future orders.
If all or part of a prepaid service ultimately cannot be performed by O’Verte and no equivalent service is agreed with the customer, the amount corresponding to the unperformed part is refunded, subject to work already completed or specific costs incurred with the customer’s agreement.
Where invoicing has been expressly accepted by O’Verte, the due date appears on the invoice. In the event of default, statutory default interest may be charged. Additional fees are payable only where there is a valid contractual basis or within the limits permitted by law.
7. Changes and cancellation
The customer must contact O’Verte as soon as they wish to change or cancel a service. O’Verte will indicate whether work has already begun and the consequences of the request.
As a commercial gesture, cancellation before any work has started and before any specific costs have been incurred is accepted without charge. In other cases, O’Verte may charge the portion corresponding to work already performed and specific costs incurred for the order, within the limits of applicable law.
These cancellation rules do not limit the customer’s rights where the service is defective, incomplete or not performed for a reason attributable to O’Verte.
8. Timeframes and collection
The stated timeframe is an estimate unless an exact mandatory date has been expressly agreed. A deadline connected with a particular event must be disclosed before the order is accepted.
O’Verte informs the customer of any known delay likely to affect the stated timeframe. The customer’s statutory rights in the event of delay remain reserved.
Items are collected during opening hours upon presentation of the deposit receipt or information enabling O’Verte to verify entitlement to the item.
9. Uncollected items
The customer is invited to collect items on the agreed date or promptly after they are made available. In the event of a prolonged delay, O’Verte contacts the customer using the contact details provided and, if necessary, sends a written reminder setting a reasonable additional period.
The mere expiry of six months does not in itself constitute abandonment of ownership. Any deposit, storage or other measure relating to uncollected items must comply with the applicable legal requirements and procedures. These terms do not provide for automatic destruction or disposal.
10. Claims
The customer must inspect the condition of the items at the time of collection.
Any apparent defect must be reported to O’Verte immediately upon collection or, at the latest, within three calendar days thereafter. After that period, the item is considered accepted in respect of defects that could reasonably have been identified during a normal inspection.
This limitation does not apply to defects that could not reasonably have been identified at collection or within the above period. Such defects must be reported without delay after discovery.
Any claim must allow the relevant service to be identified. Where possible, the customer provides the deposit receipt, a precise description of the defect and photographs. Claims may be made at the premises or by email to info@overte.ch.
The item concerned must be kept in the condition in which the defect was discovered and presented to O’Verte for examination. In particular, the customer must refrain from washing, cleaning, repairing, altering or entrusting it to a third party before O’Verte has had an opportunity to examine it.
If the item has been worn, washed, cleaned, repaired or altered after collection in a way that may affect the defect or make its cause more difficult to determine, O’Verte may take this into account when assessing liability and evidence of damage.
11. Liability and risks specific to entrusted items
O’Verte performs its services with the required professional care. Liability is assessed under applicable Swiss law, the commitments made and the circumstances of the case.
Upon receipt, O’Verte carries out a reasonable visual and professional inspection of the item. This inspection may not identify internal, hidden or otherwise non-apparent defects.
O’Verte is not liable for damage resulting exclusively from a pre-existing, hidden or reasonably undetectable defect, including abnormal weakness of fibres or seams, poor colour or print fastness, ageing adhesives or coatings, or fragility of buttons, buckles, zips, ornaments, shoulder pads or other accessories.
The customer must empty pockets and disclose known objects, particular characteristics, previous treatments and defects. O’Verte is not liable for consequences directly caused by an object left in the item where a reasonable professional inspection could not have detected it.
Care instructions on the label are taken into account in determining the appropriate treatment. Incorrect or unsuitable care instructions may be taken into account when assessing any damage where O’Verte could not reasonably have detected that they were incorrect.
If the care label is missing, illegible, contradictory or appears incompatible with the item, O’Verte may refuse the service or inform the customer of the particular risks before treatment. If the customer nevertheless requests performance after being informed of those risks, the specifically disclosed inherent risks are deemed accepted, without exempting O’Verte from liability for improper performance or fault attributable to it.
Limited changes in dimensions, colour, feel or appearance resulting from the inherent characteristics of the textile, ageing or normal behaviour of the material during treatment do not, by themselves, constitute improper performance, provided the treatment was correctly carried out.
O’Verte may note specific reservations at drop-off concerning the condition or characteristics of an item. Where possible, such reservations are recorded on the deposit receipt or communicated to the customer before treatment.
Assessment of item value in the event of loss or damage
If loss or damage is attributable to O’Verte, the value of the item is assessed according to its market value at the time of the damage and not automatically on the basis of its original new purchase price.
Market value is assessed case by case, taking into account in particular the original purchase price, age, general condition, degree of wear, brand, model, specific characteristics and, where available, prices observed for comparable items on the market.
The customer is invited to provide any information that may establish or help estimate this value, including an invoice, proof of payment, bank statement, order email, photograph, model reference, catalogue price, valuation or other relevant supporting document.
The absence of an invoice or proof of purchase does not in itself exclude possible compensation. In such a case, the item’s value is assessed on the basis of the available and objectively verifiable information.
A value stated by the customer that is not supported by objective evidence is one indication among others and does not by itself establish market value in the event of a dispute.
Where the exact value cannot be established precisely, O’Verte and the customer seek a reasonable estimate in light of the circumstances and available information.
This method concerns the valuation of the item itself. It does not constitute a general exclusion of liabilities that may not legally be excluded or limited.
Nothing in these terms excludes liability that may not legally be excluded or limited, in particular in the event of wilful misconduct or gross negligence. Statutory rules of evidence remain applicable.
12. Refusal and interruption of service
Before accepting a service, O’Verte may refuse an item for objective reasons, including a health risk, technical impossibility, threats, fraud or a relevant unpaid amount.
For an already concluded contract, any suspension or termination takes place within the limits of the contract and the law. Items and any payments are handled accordingly. A good-faith complaint or criticism is not treated as abusive behaviour.
In the event of circumstances beyond its control preventing performance, O’Verte informs the customer and seeks a reasonable solution. The consequences for unperformed services and advance payments are governed by applicable law.
13. Data and electronic documents
O’Verte processes the data necessary to manage deposits, services, payments, customer enquiries and legal obligations in accordance with applicable data-protection law.
Detailed information concerning processing, service providers, possible transfers abroad, retention periods and data-subject rights is set out in the Privacy Policy. Requests may be sent to info@overte.ch.
Receipts, correspondence and any follow-up photographs may be used to document the service in accordance with applicable law. Their evidential value may be disputed; statutory rules of evidence and the court’s power of assessment remain reserved.
14. Website, applicable law and disputes
Website content is protected to the extent provided by intellectual-property law. Reuse requires the rights holder’s permission where such permission is legally required.
Swiss law applies, subject to any mandatory provisions. The parties first seek an amicable solution. The competent courts are determined in accordance with the applicable legal rules, including consumer-protection venues.
Failure to assert a right immediately does not by itself constitute a waiver of that right. In the event of any discrepancy between translations, the French version prevails, subject to mandatory law.